Refund and Returns Policy

1. General Policy

At eatwellcook, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

Returned items must be in their original, unopened packaging, unused, and in the same condition as when delivered. Products that have been opened, altered, or damaged after delivery are not eligible for a refund.

2.3. Non‑Refundable Items

• Perishable food items that have been opened or consumed.
• Personalized or custom‑made products.
• Gift cards and digital downloads.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (737) 763-3591. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will review your request and issue a Return Authorization Number (RAN) if the request meets the eligibility criteria. Returns without a valid RAN will be refused.

3.3. Shipping the Return

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). Use a trackable shipping method and retain the receipt. Include the RAN and a copy of the original invoice inside the package.

4. Refund Processing

4.1. Inspection

Upon receipt, we will inspect the returned items to confirm they meet the policy requirements. If the items are approved, a refund will be processed.

4.2. Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after approval. Shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial return request. Exchanges are subject to product availability and will follow the same return shipping responsibilities outlined above.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the delivered items promptly and report any issues within the 30‑day window.
• Follow the return instructions precisely, including using the provided RAN.
• Use a trackable shipping service for returns to avoid loss.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. eatwellcook reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the revised policy.

8. Contact Information

If you have questions about this policy, please contact us:

Email: [email protected]
Phone: +1 (737) 763-3591
Address: 5707 Southwest Chestnut Terrace, Austin, Texas 78735, United States